FAQs
1. What are your operating hours?
Members can book sessions from 05:30 AM to 11:00 PM, 7 days a week.
2. Do I need a membership to play?
Not at all! While memberships give you the best value with perks like preferred booking hours, you’re always welcome to play with pay-as-you-go bookings too.
3. How do I join?
Click “Join Now” to sign up. You’ll receive a welcome email with further instructions upon registration.
4. How do I cancel?
Members are required to provide 7 days’ notice to cancel their membership. To proceed, please email us at info@urbanfairways.com.au
Please note that the most recent weekly payment will not be refunded.
5. Do you have a reception?
Urban Fairways is self-check-in – each bay turns on and off with your booking. Need help? Email info@urbanfairways.com.au. or call 0488 968 228 any time.
6. How do I book a bay?
- For casual play, simply click the “Book a Bay” button.
- Members can book sessions online through our booking portal.
- If you’re not a member yet, just click “Join Now”, choose your membership type, and then book a session via the portal.
7. How does the bay work?
When you book a bay (for example, at 3:00pm), you’ll receive a confirmation email with a one-time access code.
- Use this 4-digit code followed by # to enter the door.
- Your bay will automatically turn on 2 minutes before your booking starts, and shut down 2 minutes after it ends.
- This ensures a smooth transition between sessions.
All bays are fully automated and operate according to your booking time.
8. How long should I book for my session?
For one person, 1 hour is usually enough to enjoy the driving range practice or play 18 holes.
As a guide, we suggest adding more time if you have more players:
- 2 players → about 2 hours
- 3 players → about 2.5–3 hours
This way, everyone has plenty of time to practice and enjoy the course.
9. What if there’s a problem (e.g. system crash)?
Since the bays are computer-controlled, occasional crashes may happen. If this occurs, please don’t worry—just contact us via WhatsApp. (0488968228) We’ll fix the issue as quickly as possible and add back any lost time to your session.
10. Are clubs and balls provided?
Yes! We have sets of clubs freely available for use. Balls are provided free of charge, but you may also use your own balls if they are clean and free of scuffs or nicks.
11. Can I invite a coach for private teaching?
Yes, all coaches are welcome. You may arrange private lessons during your session.
12. Can I bring a friend?
Yes, members may bring up to 3 guests per session at no additional charge. We recommend 1 hour per person to maximize your session.
13. Is the space available for private hire or corporate bookings?
Yes, we have a function room available. Please contact our team to arrange an inspection.
14. What software powers the simulators?
Our simulators run on GSPro software, offering over 2000+ high-end courses, realistic ball physics, and various game improvement features.
15. What parking options are available?
- There are 4 free parking spaces directly in front of the venue.
- Across the street at Woolworths, 2-hour free parking is available.